RETURNS/ REFUND / CANCELLATION POLICY

CANCELLATION

We regret to inform you that we do not offer cancellations once an order has been placed. Our policy is to process and ship all orders promptly to ensure that you receive your items as soon as possible. As such, we are unable to accept cancellations once an order has been placed.

SHIPPING

We ship all over India and try to get the best rates for our customers. Orders placed Monday through Saturday will be processed on the same or following business day and will be shipped within 2 business days of order placement. Our shipping charges for your order will be calculated and displayed at checkout. 

 

RETURNS AND REFUND:

We have a return policy only if the Product is found to be damaged from our side. All you have to do is take a 360-degree angle uncut video of the product once you receive the product. And claim returns within 24 hours of receiving the product. 

There will be no exchange and return on the Product having discounts or offer.

  • In case a product received by you is damaged, please intimate us within 48 hours of receipt of the package. Send us video of package being opened via email at krishajewells03@gmail.com or on WhatsApp number 7485751489 We will then approve your return request.

 

  • Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in their original and unused condition with intact packaging. We will not be able to process the refund if the product(s) is shipped without their original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products are shipped.

 

  • Once we receive your package, we will inform you within 24-48 hours of its receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy. Refund of the payment will be done within 7 working days.

 

  • In case you have inadvertently placed order of a product twice, please inform us and the payment for one order will be refunded.